Feedback from previous guests about their experience.
60%
enjoyed the hotel and would happily stay again
6.0/10
Guest rating
Rooms
6.8
Location
9.0
Service
7.6
Dining
7.0
Guest reviews
6.0/10
based on 5 reviews
4/5
based on 1985 reviews
8.7
8.7/10 based on 9023 reviews
#74 of 375 hotels in Vienna based on Tripadvisor
Evelyn
United Kingdom,
January
2025
6.2/10
I had a mixed experience at Hotel Josefshof Am Rathaus during my stay. The friendly and attentive staff made me feel welcome, and the location was excellent for exploring Vienna. However, the breakfast offerings were underwhelming and not worth the price I paid, and I encountered some issues with the amenities in my room.
Rooms
6.0
My room was clean but a bit cramped. I appreciated the coffee and tea facilities, but the outdated décor and some malfunctioning amenities, like a broken minibar, left something to be desired.
Service
8.0
The staff were friendly and professional, always ready to assist me. However, I did notice that there were times when only one person was at the reception, which could slow down service during busy periods.
Location
9.0
The hotel is wonderfully situated near main attractions and public transportation, making it easy for me to walk to many sights in the city, enhancing my overall experience.
Dining
5.0
While the breakfast buffet had a reasonable variety, including some hot and cold options, I found it lacking compared to what the price suggested, and I wouldn't recommend it, especially with great cafes nearby.
Facilities
6.0
The hotel had decent facilities like luggage storage, but some options felt lacking, like the absence of a proper restaurant and a more extensive bar service.
Jade
United Kingdom,
December
2024
5.6/10
I had a lovely stay at Hotel Josefshof Am Rathaus, thanks to its fantastic location near many attractions in Vienna. The staff were friendly and attentive, which contributed to a welcoming atmosphere. However, I encountered some issues with the cleanliness of the bathroom upon arrival, which impacted my overall impression. Still, the spacious room and delicious breakfast made up for it, and I would definitely consider returning in the future.
Rooms
8.0
My room was spacious and bright, providing a very comfortable experience. However, I noticed some cleanliness issues in the bathroom when I first checked in, which was disappointing for a four-star hotel.
Service
9.0
The hotel staff were exceptionally friendly and attentive, creating a warm and inviting atmosphere. However, there was some confusion about the breakfast service during my stay, as things felt chaotic when the new breakfast room opened.
Location
10.0
This hotel is perfectly situated within walking distance to many of Vienna’s popular attractions. I loved being close to Rathausplatz and having various public transport options nearby to easily explore the city.
Dining
7.0
The breakfast buffet offered a wide range of tasty options, which I appreciated. However, I found that the consistency in choices was a bit monotonous, and some items like the scrambled eggs could be better.
Facilities
8.0
The hotel had clean and well-maintained facilities, with good amenities. They also provided luggage storage which added flexibility to my stay.
John
United Kingdom,
December
2024
6.2/10
Overall, my experience at Hotel Josefshof Am Rathaus was quite positive, particularly thanks to the really good staff and the delicious breakfast offering. However, the heat in the room was a bit uncomfortable, which required opening the windows at night. Still, the location was excellent for exploring Vienna, making it easy to access nearby attractions.
Rooms
7.0
My room was a cozy attic space with lovely decor and modern amenities, including an espresso machine and clean towels. However, it was a bit too warm for my comfort, and I had to rely on open windows to cool down, which can be challenging in a bustling area.
Service
9.0
The staff were incredibly attentive and went above and beyond, especially Melena, the breakfast manager, who made sure we had everything we needed. I particularly appreciated how Tomas and Larissa helped manage our unexpected medical situation during our stay.
Location
9.0
The hotel is centrally located, making it easy for me to explore popular tourist spots like Rathausplatz and navigate the city using public transport. Its quiet ambiance, despite being in a vibrant area, was a great bonus for relaxation.
Dining
9.0
The breakfast was fantastic, offering a diverse selection including fresh juices and local delicacies, which truly made my mornings enjoyable. The bar was also a nice place to unwind after a long day despite limited snack options.
Facilities
7.0
The hotel provided standard amenities like room service and housekeeping, which were efficient during my stay. However, I felt that additional wellness facilities would enhance the overall experience.
Georgia
United Kingdom,
October
2024
6.6/10
I had a mixed experience at Hotel Josefshof Am Rathaus. The location was perfect for exploring Vienna, but the amenities left a lot to be desired. The staff seemed friendly but not particularly helpful, and the cleanliness of the bathroom was disappointing. Overall, I wouldn't say it was a luxury stay worth a four-star rating, but the quiet setting was a plus.
Rooms
5.0
My room was large with two windows facing the street, but the decor felt worn and in need of updating. The bathroom was not very practical due to water pooling on the floor when showering and also lacked thorough cleaning.
Service
5.0
While the staff had a pleasant demeanor at reception and provided us with maps, I found them lacking in helpfulness during my stay. There were times when I felt my requests weren't fully acknowledged.
Location
8.0
The hotel's location was one of its best features; it’s tucked away on a quiet side street yet close to major attractions. Public transport options were within a quick walk, making it easy to get around Vienna.
Dining
6.0
I can't comment much on the dining since I opted for cafes nearby, but I heard the breakfast options were decent although limited. A longer breakfast window could've been a nice touch.
Facilities
5.0
The facilities needed better maintenance, especially the bathroom fixtures. While I appreciated the option for room service and other amenities, the overall upkeep seemed like it fell short.
Christopher
United Kingdom,
October
2024
6.0/10
I had a pleasant stay at Hotel Josefshof Am Rathaus, enjoying its convenient location near the Rathaus and U-Bahn. The room was comfortable and clean, although I found the heating a bit too warm for my taste. The breakfast spread was good, featuring a variety of options each morning. However, I did experience some issues with the often-disconnecting WiFi and the shower door design wasn't family-friendly.
Rooms
8.0
The room was spacious and well-kept, with a comfortable bed, but I struggled with the warmth even after turning off the heating.
Service
7.0
The staff were friendly and professional, always ready to assist, although I felt there could be better training on handling room cleanliness and guest inquiries.
Location
9.0
The hotel's location was fantastic, just a short walk from key attractions and close to public transport, making it easy to explore Vienna.
Dining
8.0
Breakfast was a highlight with a wonderful variety including fresh orange juice and pastries, though I found the scrambled eggs left much to be desired.
Facilities
6.0
The hotel had good facilities, although the bathroom cleanliness upon arrival was below my expectations for a four-star hotel.
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